Victoria Playhouse COVID Operational Plan

The health and safety of our staff is of utmost importance and is the key to a successful reopening plan. Because COVID-19 is a highly contagious virus, management will diligently address (and monitor) the new health and safety policies put in place to ensure their health risks (and the general public’s) are minimized. These include:


Social Distancing: Public Health requires six feet of social distancing at all times. Management will restructure physical settings where possible and workers will be required to practice social distance.  Where a task cannot be accomplished with social distance, workers will be required to wear masks.

Hand Washing: Frequent hand washing with soap is vital to help combat the spread of any virus. When a sink is available, workers will be instructed to wash their hands for 20 seconds and at least every 60 minutes. Workers will also wash their hands at the beginning and end of each shift and break, after using the restroom, sneezing/coughing, touching their face, blowing their nose, and eating or drinking. As a backup, workers may use hand sanitizer containing at least 60% or 70% isopropanol when a sink is not available.

Face coverings: Face coverings will be required for all workers when social distancing cannot be maintained. They will be task-specific and will include proper instruction on use. Tasks that will require a face mask include:

  • Greeting guests for performances and events
  • Ushering and seating guests

Illness & Exclusion Policy
Management will clearly communicate to all workers the exclusion policy in place for anyone displaying symptoms of COVID-19. All workers must self-monitor for symptoms and report to management if they have concerns about possible COVID-19 exposure or possibly symptoms.
Symptoms of COVID-19 include:

  • Cough (new or exacerbated chronic)
  • Headache
  • Fever/chills
  • Sore throat
  • Marked fatigue
  • Sneezing
  • Congestion
  • Body aches
  • Runny nose
  • Lack of taste/smell

Exclusions Requiring Self-Isolation Policy: Workers must declare that they have not been outside of Atlantic Canada within the last 14 days and do not require self isolation.

Responding to Confirmed Cases of COVID-19: Any workers developing symptoms of COVID-19 at work must immediately perform hand hygiene, report to management, avoid contact with other workers and leave as soon as it is safe to do so.

Symptomatic workers will be required to call 811 to arrange testing and will be required to self-isolate until results are confirmed. Symptomatic and/or ill workers will remain on sick leave until medical authorization has been confirmed.

Management will document the circumstances of the illness to help with contact tracing and the report will be filed with Public Health.


Sanitizing High-Touch Areas: As soon as guests begin to enter the venue, surfaces and objects that are touched frequently, such as the ones listed below, will be disinfected and cleaned with Lysol Disinfectant wipes. 

  • Door handles, handrails, push plates
  • Box office counter
  • Telephones, point of sale terminals and other touch pads
  • Sink faucets
  • Soap dispensers
  • Counter surfaces
  • Light switches
  • Backstage technical equipment


Cleaning & Disinfecting: In addition to high-touch areas, regular cleaning and disinfecting of the entire facility will be maintained.

  • Cleaning removes dirt and impurities from surfaces and objects and may lower germ counts by removing but not necessarily killing them.
    Products: Lysol Hydrogen Peroxide Multi-Purpose Cleaner
  • Disinfecting reduces and kills germs on surfaces and objects and reduces germ counts.
    Products: Lysol Disinfectant Alcohol Wipes, Lysol Hydrogen Peroxide Multi-Purpose Cleaner
  • Following the Manufacturer’s Instructions: In all instances, including the technical and production equipment, such as microphones and monitors, the cleaning instructions will follow the manufacturer’s instructions to ensure the equipment is not damaged or void warranty protection.
  • Frequency: High-touch areas will be cleaned after each use (when possible). All other areas will be cleaned at the beginning and end of the day/event.
  • Documentation: Workers will follow a Cleaning & Disinfecting Check List which will be completed and turned in at the end of each shift.


Patron’s experience at the venue will match the health and safety guidelines they’ve received via email prior to the performance or on our website.

Entering the venue
For Theatre Performances:
Guests will be welcomed to the venue at a podium stationed outside the building. As is our regular practise, no physical ticket will be required for entrance. Patrons will purchase tickets in advance on-line or by phone and their names will appear on a list which will be used to seat patron groups.

A hand-sanitizing station will be directly inside the building. Guests will be taken by group to their assigned seats in the theatre.

Contact Tracing: Name and contact information will be collected upon ticket purchase and will be available to search by date.

Direction of Travel: Both ingress and egress will be monitored by a worker to ensure that social distancing is maintained.  Guests will be seated one group at a time, with only one group entering each side of each row.

Hand Washing Stations: Stations with hand sanitizer will be provided at all points of ingress and egress and other well-marked areas throughout the venue. Workers will ensure that these stations are regularly cleaned and replenished, as necessary.

Disability Accommodations: Accommodations will be put in place to accommodate for persons with disabilities including:

  • Wheelchair Accessibility: Ingress and egress for patrons requiring wheelchair accessibility will be marked and meet all health and safety measures.
  • Long Lineups: Patrons whose disability makes the unable to wait in a long line will be accommodated with a more expedited access procedure that will meet social distancing and health and safety guidelines.


Capacity: Under the current capacity guidelines put in place by Public Health, the current maximum occupancy for the auditorium (theatre) is 50.

Restrooms: Our washrooms are all single-occupancy. There will not be a scheduled intermission, but guests will be encouraged to take breaks when needed during the performances to ensure proper traffic flow. Washrooms will be sanitized regularly while guests are present.

Seating: To ensure social distancing between unrelated guests, pre-measured seating will take place to ensure:

  • 6 feet between groups
  • Independent entrances to row (no crossover between groups)


We strongly encourage all guests to wear masks when they are not seated; this includes upon entry to the building and when using washroom facilities.


Most of the Front of House guidance in the preceding sections applies equally to Back of House operations, including touring artists and production staff. The additional measures below have been implemented:

Load in: Touring artists and crew will have a scheduled load-in time at the designated location at the back of the venue. Artists and crew will use a separate entrance from the audience.


Social Distancing- Musicians: The current guidelines from Public Health state that musicians must maintain 12 feet of social distance from the audience, and 6 feet from other musicians while singing. The natural layout of the venue accommodates this distance already between musicians and patrons. The stage will be set to accommodate 6 feet of social distancing for singers. 

Social Distancing- Production: Six feet of social distancing will be required for production staff and crew. Where a task cannot be accomplished with social distance, production and crew will be required to wear masks

High-touch Equipment: Equipment such as monitors, microphones, mic stands, audio/video cables, etc. will be sanitized frequently (as mentioned in previous section). Where possible, equipment will be dedicated to individual users.

Green Rooms/Dressing Rooms: Artist green rooms will be assigned based on the number of artists per group. Artists will have their own restroom separate from the general public, which will be regularly sanitized while artists are present.

For any questions or concerns about the Victoria Playhouse Reopening Guide, please contact:

Emily Smith
Executive Director